Orders $99+ (tax not included) qualify for free shipping. Orders that do not meet this threshold will incur a standard delivery fee. See our shipping page for more details. Orders shipped outside the United States are subject to taxes and duties that

Orders $99+ (tax not included) qualify for free shipping. Orders that do not meet this threshold will incur a standard delivery fee. See our <a href="https://www.burlebo.com/pages/shipping-rates-delivery-times?srsltid=AfmBOoqfY2uy-AXjRkpwkyM4Gc7dyZ_Hxcqkf8eJMsc477gex3k8onTq" rel="noopener noreferrer" target="_blank">shipping page</a> for more details.&#xA0;Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer.

Do you offer free shipping?

FREE STANDARD SHIPPING. Free standard shipping offers apply to cart totals before taxes with a total of $99+ shipping within the US (excluding Alaska, Hawaii, and other US territories). EXPRESS / EXPEDITED DELIVERY. Express or expedited orders receiv

FREE STANDARD SHIPPINGFree standard shipping offers apply to cart totals before taxes with a total of $99+ shipping within the US (excluding Alaska, Hawaii, and other US territories).EXPRESS / EXPEDITED DELIVERYExpress or expedited orders received before 4:30pm CT will ship same day to arrive within 1&#x2013;4 business days, depending on the shipping service selected. Orders on the weekend will be delayed until Monday morning no later than 12pm CT. &#xA0;*Please note that UPS Ground is not a form of expedited delivery&#xA0;SHIPPING RATESNOTE: Shipping and handling charges are subject to change without notice.<table width="515"><tbody><tr><td width="515"><table width="496"><tbody><tr><td width="188">Order Amount</td><td width="307">Standard&#xA0;Delivery</td></tr><tr><td width="188">$0 - $30</td><td width="307">$5.95</td></tr><tr><td width="188">$30.01 - $99</td><td width="307">$8.00</td></tr><tr><td width="188">$99+</td><td width="307">Free Shipping</td></tr></tbody></table></td></tr></tbody></table>

How much does shipping cost?

Sometimes carriers will delay a package without any information. For this reason we do have to wait at least seven days of no movement from the last location recorded on the tracking information before moving forward with a replacement. At BURLEBO, w

<h3 id="lost-packages">Lost packages</h3>Sometimes carriers will delay a package without any information. For this reason we do have to wait at least seven days of no movement from the last location recorded on the tracking information before moving forward with a replacement.&#xA0;At BURLEBO, we strive to ensure every order reaches you in perfect condition. In the event that your order is deemed lost, please reach out to our customer support team at info@burlebo.com with your order number and any relevant details.<h3 id="damaged-packages">Damaged packages</h3>We understand the disappointment of receiving a damaged package. In such instances, please report to our customer support team at info@burlebo.com within 24 business hours of receiving the order and include photos of the damaged items or package.We will review the provided documentation and, if necessary, arrange for a replacement or issue a refund.

What if my package gets lost or arrives damaged?

We are so sorry that you have not received your package. Please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location. On some occasions, packages may be marked as delivered but

We are so sorry that you have not received your packagePlease double-check the shipping address of your order (in the order confirmation email) to ensure it&#x2019;s headed to the right location.On some occasions, packages may be marked as delivered but take additional time to arrive. In this case, please allow an additional 3 business days. If you still do not have your items, please reach out to our customer service team at info<a href="mailto:orders@cadenlane.com" id="isPasted" style=" text-decoration: none;">@burlebo.com</a>. We allow 7 days after the package has been deemed delivered to report a lost package.

My order was marked delivered but it’s not here.

For orders with in-stock merchandise, allow 4-9 business days for delivery. Some areas can take up to 14 days for delivery. Please note that weekends and/or holidays will delay shipment as we only process orders Monday - Friday. See our shipping page

For orders with in-stock merchandise, allow 4-9 business days for delivery. Some areas can take up to 14 days for delivery. Please note that weekends and/or holidays will delay shipment as we only process orders Monday - Friday. See our <a href="https://www.burlebo.com/pages/shipping-rates-delivery-times?_pos=1&amp;_sid=8ad178d30&amp;_ss=r" rel="noopener noreferrer" target="_blank">shipping page</a> for more information.Orders are shipped via the United Parcel Service or the United States Postal Service.

How quickly will I receive my order?

Please contact info@burlebo.com with your order number and a valid shipping address. Once your order arrives at our warehouse, we will send out a replacement order or issue you a refund.

Please contact <a href="mailto:info@burlebo.com">info@burlebo.com</a> with your order number and a valid shipping address. Once your order arrives at our warehouse, we will send out a replacement order or issue you a refund.&#xA0;

Returned to Sender

We are happy to ship packages internationally including Canada, Mexico and overseas. Import duties, taxes, and charges are paid for by the customer. All of our items ship from within the United States. Prices are shown in US dollars.

We are happy to ship packages internationally including Canada, Mexico and overseas. Import duties, taxes, and charges are paid for by the customer.All of our items ship from within the United States. Prices are shown in US dollars.&#xA0;

International Shipments

Email us at info@burlebo.com with the changes needed. Please note we are available Monday- Friday from 8AM - 5PM CT. If the order has been processed in or warehouse or already shipped, we will not be able to update the shipping address.

Email us at <a href="mailto:info@burlebo.com">info@burlebo.com</a> with the changes needed. Please note we are available Monday- Friday from 8AM - 5PM CT.If the order has been processed in or warehouse or already shipped, we will not be able to update the shipping address.&#xA0;

I need to change my shipping address.

Dear BURLEBO Family,. We hope this message finds you well. We want to take a moment to share a story that’s very personal to us — the journey we’ve been on, the challenges we’re currently facing, and where we’re headed next. Because the truth is, non

Dear BURLEBO Family,We hope this message finds you well. We want to take a moment to share a story that&#x2019;s very personal to us &#x2014; the journey we&#x2019;ve been on, the challenges we&#x2019;re currently facing, and where we&#x2019;re headed next. Because the truth is, none of it would be possible without you.Where It All BeganBURLEBO started as a small dream in a tiny apartment in Dripping Springs, Texas &#x2014; a dream rooted in our love for the outdoors and a commitment to making quality products with heart. From day one, we&#x2019;ve been a close-knit team, many of us born and raised right here in Dripping Springs. With your support, that little dream outgrew its walls and led us to our first warehouse, then a bigger one on Highway 290, which became our beloved HQ.Growing with YouWith each move came more growth &#x2014; not just in space, but in our BURLEBO family. We welcomed new team members from outside our hometown and expanded our capabilities to keep up with the increasing demand. Your loyalty and enthusiasm kept pushing us forward. And while we&#x2019;re so proud of that growth, it also came with its fair share of growing pains.Just a few months ago, we had to make the tough decision to split our team between two warehouses: HQ and our newest facility on Fitzhugh, affectionately known as &#x201C;The Fitz.&#x201D; Managing operations across two locations has been no small feat. It&#x2019;s challenged our systems and stretched our team, and yes &#x2014; it&#x2019;s caused some delays in shipping that we&#x2019;re truly sorry for.Why We Do Things DifferentlyUnlike many companies that outsource fulfillment, we&#x2019;ve always chosen to keep it in-house. We do this because we want to maintain control over the experience &#x2014; to make sure that when you need something for a birthday, a celebration, or a big trip, we&#x2019;re there for you. We want our products to be a part of your journey &#x2014; wherever life takes you.And that&#x2019;s why this next chapter is so important.We&#x2019;re Moving (Again) &#x2014; And It&#x2019;s a Good ThingWe&apos;re excited to announce that we&apos;re preparing for another move &#x2014; into our largest and most unified space yet. This new warehouse will bring our team back under one roof. It will allow us to streamline operations, improve efficiency, and continue fulfilling your orders with the speed, care, and quality you deserve.We&#x2019;re building something special here &#x2014; not just a brand, but a community. And while this transition might bring a few temporary delays, please know our team is working tirelessly to minimize the impact. Your patience and support mean the world to us.Thank You for Being a Part of Our StoryEvery time you place an order, share our gear, or wear BURLEBO on your adventures, you&#x2019;re supporting a small business that&#x2019;s deeply committed to its customers. You&#x2019;re the reason we&#x2019;ve grown, and we carry that gratitude with us in everything we do.From our family to yours &#x2014; thank you. Thank you for growing with us, believing in us, and letting us be part of your everyday moments. We can&#x2019;t wait to show you what&#x2019;s next.With appreciation and excitement, The BURLEBO Team

Why is my order delayed

You have questions, we have answers. 

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