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FAQ

How can I apply a discount code if I forgot to enter it at checkout?

If you forgot to apply a discount code during your checkout process, don't worry. You can still have the discount applied even after your order is completed. Simply let us know by contacting customer service with your order number and the discount co

What should I do if my order has not yet shipped?

If you have not received a shipping notification and are wondering about the status of your order, please be assured that we are addressing the matter as a priority. We will mark your order as 'urgent', and it should be shipped within the next 24 to

What is your return policy for holiday gifts?

We offer an extended return policy of 60 days for holiday gifts to ensure you have ample time to return products if needed. Alongside each order, we provide a digital receipt or a gift receipt that can be utilized for these returns.

Do you currently offer an ambassador program?

At this time, we do not have an ambassador program available. We appreciate your interest and support of our brand and hope to possibly offer such opportunities in the future. We value our customers greatly and acknowledge that we wouldn't be where w

What should I do if my order did not go through but my card was charged?

If you observed that a charge was made to your card but did not receive an order confirmation or see an order in your account, this is likely due to a billing address mismatch or an error with the billing details provided, such as the zip code or car