Why is my order delayedUpdated 21 days ago

Dear BURLEBO Family,

We hope this message finds you well. We want to take a moment to share a story that’s very personal to us — the journey we’ve been on, the challenges we’re currently facing, and where we’re headed next. Because the truth is, none of it would be possible without you.

Where It All Began

BURLEBO started as a small dream in a tiny apartment in Dripping Springs, Texas — a dream rooted in our love for the outdoors and a commitment to making quality products with heart. From day one, we’ve been a close-knit team, many of us born and raised right here in Dripping Springs. With your support, that little dream outgrew its walls and led us to our first warehouse, then a bigger one on Highway 290, which became our beloved HQ.

Growing with You

With each move came more growth — not just in space, but in our BURLEBO family. We welcomed new team members from outside our hometown and expanded our capabilities to keep up with the increasing demand. Your loyalty and enthusiasm kept pushing us forward. And while we’re so proud of that growth, it also came with its fair share of growing pains.

Just a few months ago, we had to make the tough decision to split our team between two warehouses: HQ and our newest facility on Fitzhugh, affectionately known as “The Fitz.” Managing operations across two locations has been no small feat. It’s challenged our systems and stretched our team, and yes — it’s caused some delays in shipping that we’re truly sorry for.

Why We Do Things Differently

Unlike many companies that outsource fulfillment, we’ve always chosen to keep it in-house. We do this because we want to maintain control over the experience — to make sure that when you need something for a birthday, a celebration, or a big trip, we’re there for you. We want our products to be a part of your journey — wherever life takes you.

And that’s why this next chapter is so important.

We’re Moving (Again) — And It’s a Good Thing

We're excited to announce that we're preparing for another move — into our largest and most unified space yet. This new warehouse will bring our team back under one roof. It will allow us to streamline operations, improve efficiency, and continue fulfilling your orders with the speed, care, and quality you deserve.

We’re building something special here — not just a brand, but a community. And while this transition might bring a few temporary delays, please know our team is working tirelessly to minimize the impact. Your patience and support mean the world to us.

Thank You for Being a Part of Our Story

Every time you place an order, share our gear, or wear BURLEBO on your adventures, you’re supporting a small business that’s deeply committed to its customers. You’re the reason we’ve grown, and we carry that gratitude with us in everything we do.

From our family to yours — thank you. Thank you for growing with us, believing in us, and letting us be part of your everyday moments. We can’t wait to show you what’s next.

With appreciation and excitement,
The BURLEBO Team