What should I do if my order did not go through but my card was charged?Updated 3 months ago

If you observed that a charge was made to your card but did not receive an order confirmation or see an order in your account, this is likely due to a billing address mismatch or an error with the billing details provided, such as the zip code or card number. When you create a cart and an attempt is made to process payment, our order system may initially pull funds if it detects a card but will reverse the transaction upon recognizing errors linked with the billing information.

This kind of issue often results in an abandoned checkout status, where no order is logged despite funds being drawn and then refunded. The refund process usually completes within a few days. We recommend verifying your billing information and attempting to place your order again to ensure it goes through without issues.