My order was marked delivered but it’s not here.Updated 13 days ago

We are so sorry that you have not received your package.

Please double-check the shipping address of your order (in the order confirmation email) to ensure it’s headed to the right location.

On some occasions, packages may be marked as delivered but take additional time to arrive. In this case, please allow an additional 5 business days. 

If you have purchased our Route Protection plan, please visit https://claims.route.com/ and everything will be handled from there!

If you still do not have your items, please reach out to our customer service team at info@burlebo.com. We allow 7 days after the package has been deemed delivered to report a lost package.